Set-Up and methods

This checklist also works like the other checklists in this toolkit: the more yellow (‘partly’) and red (‘no’) answers you give in each row, the higher the need to discuss this aspect in more detail and decide on actions for improvement. If the problems are obvious, you can write solutions in the ‘Action’ column straight away. If not, you can go back to the toolkit and find the detailed checklist for the topic listed in the first column. This may help you to identify concrete improvements.

*(staff, volunteer and stakeholder feedback)

Quality improvement plan part 2 lists the actions you wrote in the ‘Action’ column while working through the checklist. They can be concrete, practical improvements or further reviews (returning to the relevant section of the toolkit and working through the detailed checklist there).

Topic	Does your CBVCT cover the topic at all?	Do the collected data* suggest that your CBVCT’s performance on the topic is rated more than 70% positive?	Is your CBVCT able to respond quickly and appropriately to local needs and conditions in this area?	Are you satisfied that there is nothing else that needs to be improved in this area?	Action
Regulatory and legal compliance	Detailed questions Detailed questions Are you aware which laws and regulations your CBVCT must comply with? Is your compliance documented?	Detailed questions Detailed questions What feedback have you received from authorities on your compliance (if any)? Have there been any incidents of non-compliance? Would you find out if there were gaps in your compliance?	Detailed questions Detailed questions Is someone responsible for keeping your compliance up to date? Do you have access to legal advice if you are faced with new or changing laws and regulations?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	Specific actions: or In-depth review (use the detailed checklist on this topic in the toolkit) → Copy to action plan
Financial viability and sustainability	Detailed questions Detailed questions Are you aware of your CBVCT’s current financial position? Do you plan for long-term financial sustainability?	Detailed questions Detailed questions Can your CBVCT’s current income support high quality service provision? What are the gaps?	Detailed questions Detailed questions Do you know how to access additional financial resources? Can you respond to changes in local needs and conditions?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Participation and empowerment	Detailed questions Detailed questions Is empowerment stated as a goal? Do you know which parts of the target group participate as stakeholders and how? Are there subgroups you don‘t reach at all, or insufficiently?	Detailed questions Detailed questions What feedback do participating members of the target group give you? What are the indicators for target group empowerment?	Detailed questions Detailed questions Are the MSM subpopulations with the greatest need involved? How well are diverse local subgroups of MSM represented?	Detailed questions Detailed questions Are there any unresolved worries or concerns in this area? Are there any information gaps?	→ Copy to action plan
Collaboration	Detailed questions Detailed questions Is collaboration named explicitly as a goal? Who are the main collaborators?	Detailed questions Detailed questions What feedback have you received from collaborators, if any? Which collaborations are missing or underdeveloped?	Detailed questions Detailed questions What has changed in the local operating environment? What might change in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Infrastructure	Detailed questions Detailed questions What is the current status of your infrastructure (rooms, equipment, IT etc.)?	Detailed questions Detailed questions What feedback have you had from staff, volunteers, clients and other stakeholders on your infrastructure? What is missing or needs replacement?	Detailed questions Detailed questions Has the infrastructure been able to support changes in operations, or the expansion or optimisation of services?What might be needed in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Materials	Detailed questions Detailed questions Are you aware of all the important materials you are currently using?	Detailed questions Detailed questions What feedback have you had from staff, volunteers, clients and other stakeholders on your materials? What is missing, technologically obsolete or no longer fit for purpose?	Detailed questions Detailed questions Have the materials been adapted to changes in demand? What might be needed in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Human resources	Detailed questions Detailed questions Is there a target for staff and volunteer numbers? What is the current complement of staff/volunteers? Is it sufficient for quality services responding to the needs of clients?	Detailed questions Detailed questions What feedback have you had from managers, staff and volunteers? Which aspects of human resources are working well/need improvement?	Detailed questions Detailed questions Have you been able to respond to changes in demand, changes in industrial relations (e.g. salaries, labour law)? What might be needed in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Monitoring and Evaluation	Detailed questions Detailed questions What is currently monitored and evaluated? Are data collection, analysis and reporting done regularly?	Detailed questions Detailed questions To what extent does the level of M&E (not necessarily the results) satisfy external stakeholders? How useful is your current M&E for internal use?	Detailed questions Detailed questions Have you been able to adjust M&E processes to changes in operations? What might be needed in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Counselling	Detailed questions Detailed questions What are the standards and/or methods your use for the counselling component of your services? How are they documented?	Detailed questions Detailed questions What feedback have you received from clients about the appropriateness and quality of counselling component? What other feedback (from volunteers, staff and referral sources) have you received?	Detailed questions Detailed questions Have target groups or client needs for counselling changed? Have topics changed? Have you been able to adapt? What might be needed in the future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Linkage to care	Detailed questions Detailed questions What are the standards and/or methods your use for linkage to care? How are they documented?	Detailed questions Detailed questions What are the rates of successful linkage to care (not only for newly diagnosed clients, but also regarding linkage to other services)? What feedback have you received from services you link clients to, and also from clients, volunteers and staff?	Detailed questions Detailed questions Have client needs changed? Have their been changes to services you link clients to? Have you been able to adapt? Are there gaps in services? What might be needed in the future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Communication	Detailed questions Detailed questions Do you know your goals for communication? Have you defined audiences, key messages and communication channels? Are the right people in the organisation aware of them? Are they being used?	Detailed questions Detailed questions What do your evaluations of communication activities tell you about reaching the target group with your messages, relevance, understanding and effects of messages?	Detailed questions Detailed questions Do the messages and communication channels still respond to the needs and preferences of your key audiences? What might be needed in the future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan
Advocacy	Detailed questions Detailed questions Do you have an overview of the advocacy issues and strategies your CBVCT has promoted in this period? Who has contributed?	Detailed questions Detailed questions What have been the results of advocacy efforts? What were your expectations? To what extend have they been met?	Detailed questions Detailed questions Which of the advocacy issues are still relevant? Do you need to change priorities? What might be coming up in the near future?	Detailed questions Detailed questions Are there any unresolved concerns in this area? Are there any information gaps?	→ Copy to action plan

Print Checklist

*(staff, volunteer and stakeholder feedback)

Quality Improvement Plan Part 2

Set-Up and methods
Set-Up and methods

Item	What will be done?	Who will do it?	When?	How will we monitor it?
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Print Action Plan

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